*During regular store hours your call will be answered promptly by our office staff. All other time our automated attendant answers your call. The best time to call with billing, customer service or special order inquiries is Mon-Fri, 10:00a.m. - 4:30p.m.

Parking
Five levels of parking are available in the city garage next to our store on Fifth Street between Orchard and Beaver Streets. We recommend that you park in the garage rather than on the street to avoid the risk of getting a parking ticket when your parking meter expires. We validate for time spent shopping in our store.

Payment Options
Cash
Payment may be made by cash or check as follows:
In full at the time you place your order.
A deposit at the time you place your order and the balance on delivery.

Financing:
We also offer Revolving Accounts through American General Finance or GE Money Bank. Day in and day out, our most popular plan offers you three months with no interest and no payments beginning after delivery of your order. With this plan, you pay no interest as long as the entire balance is paid before the end of the three-month term of the contract

On approved credit, you can even finance your down payment. When you finance your down payment, you pay no interest as long as the amount of the down payment is paid within three months of the time you place your order. Please contact our Credit Department for details.

Plans offering longer terms with interest are also available. Payments do not start until after you take delivery of your order.

You deal with Pedersen’s Drexel Heritage to set up the account and you will receive bills from and make payments to American General Finance or GE Money Bank. In most cases your financing arrangements will be handled by our Office Managers, Claudia Baughman (pictured) or Donna Porterfield.

Delivery Service Delivery Service for your purchase is available from Pedersen’s Drexel Heritage. We make most deliveries in our own trucks with our own delivery staff. In certain areas, we contract with Elite Deliveries to deliver your furniture. Either way, we are committed to providing you with the best possible service. John Pedersen is the fifth generation of Pedersens to work in the family business. Calls, cards and letters complimenting our delivery staff are a regular occurrence here at Pedersen’s.

A delivery date for your purchase will be arranged by phone with our warehouse manager, Tom Short. We cannot always promise an exact time for your delivery due to the many variables we experience. The day before your delivery, Tom will call you to let you know which stop you are on the route and provide a three hour window for your delivery. Our drivers are equipped with cell phones and will keep you informed if they are running behind.

To help you identify our drivers, they will be wearing uniform shirts, sweatshirts or jackets bearing our company name or Elite Delivery Service. Your furniture will be carefully inspected before loading. It will be padded on the delivery truck to arrive in good condition (or in the condition you inspected in the case of "as is" items). Our drivers will carry your furniture into your home and place it for you. If you have any concerns, the driver will write a service report at your home. Our customer service representative will contact you within a few days.

Our delivery service is available on a charge basis to the following Northern California locations:
Local Delivery $65.00-$75.00: Santa Rosa, Oakmont, Rohnert Park, Cotati and Windsor
Regional Delivery $85.00-$200.00: All other locations in Sonoma, Napa, Marin, Lake and Mendocino counties.

Price Guaranty
To insure that you will always pay the lowest price available for all of the items you purchase, we offer a Low Price Guaranty.

Pedersen's will match the verified price of any identical item found at a lower price in our store or in any other store in Northern California, from the date of purchase through 30 days after delivery.

In fairness to all of our customers, we are a one price store. We do not negotiate. You can shop with the confidence of knowing that you will pay the same price as anyone else for a particular item. You can concentrate on creating a comfortable home when shopping in our store - knowing that you have price protection.